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v3.9 - I Cannot Hear Sounds

Problem: The program is opening after installation, but the mp3 files are not playing when I click on Sound Recordings - Overall Sample: Play or Loop -- there is no sound. I can hear Petey the Parrot and I can hear sonds on the videos that have an audio component.

Solution: This is a rare problem. Just to prove that the sounds are there and that your computer can play mp3 files, do this:

Put the DVD in the DVD drive and then click My computer. Now drill down until you come to the mp3 sound files on our software. These are usually at Program Data (or Program Files)>Thayer Birding Software>eViewer x.x>Media>Sounds. Click on one of the sound files and the bird song should play, using whatever device you have set up as your default player.

One user reported that her computer suggested that Quicktime be installed on her "F" drive  (her second hard drive) during installation. After doing this, the sound would not play. When she moved Quicktime to the "C" drive, everything worked fine and she could hear sounds. [She also reinstalled the .Net 2.0 that is included on the disk - note that if you already have a newer version of .NET then this is not necessary].

Another user with Vista reported that after she upgraded to Service Pack 1 for Vista, she could hear the sounds. There are so many reasons why mp3 files are not playing on your specific computer, that it would be impossible to discuss them all here. We suggest that you type "no sound in Vista" in your browser's search feature to find some likely solutions.

Here are some other things to try first:
1. Make sure your speakers are working by going to the Control Panel. Then go to Hardware and Sound, click on Sound, select Speakers, select Configure, and then click on the Test button that appears in the Speaker Setup dialog.

2. Please make sure that your speakers are turned on and plugged in properly, that the volume is turned up, and if there is a mute button or switch, that it is not activated. Volume can be controlled from your computer screen AND probably from your speakers as well. Check both places. Make sure all speaker wires and cords are snuggly attached.

3. See if you can hear other sounds on your computer (with our program closed). Sounds normally are played when Windows starts and exits. Or use a program that you know has sounds that you have heard before, or try to play a music CD. If you can't hear any sounds at all, then you have a hardware, driver, or settings problem. You should seek professional help in fixing this problem. If you can't hear any sounds at all, even while out program is closed, then it is a problem on your computer and beyond our range of support.

4. You most likely have a small speaker icon by the clock in the lower right corner of your computer screen. Double-click this icon to open the expanded volume control window (a single-click will only open the master volume). Make sure all the volume controls are at least halfway up and that they are not muted. (The line-in control can stay muted or turned down.)

5. If you cannot hear songs for specific birds, such as Blackpoll Warbler or Cedar Waxwing, but you can hear other songs, such as mallard, the problem is not with the software or your speakers. Folks over 50 years old have trouble hearing these high-pitched sounds. It is perfectly normal.

6. If you got this far and still have not fixed your sound problem, then you probably need to install a new driver for you sound card. Check to see which sound card you have by clicking on Start in the lower left corner of your computer and then clicking on Control Panel. Then click on Sound Devices. Once you determine who made the sound card, go to their web site and check for free downloads. We have found that this fixes the problem 80% of the time -- and it will probably fix your sound problem as well.

7. As a last resort, you may need to remove, then reinstall, the Windows Multimedia options using the following steps (Note: you will need your Windows CD-ROM). You may want to get some help from a very knowledgable person rather than try the following steps on your own:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Windows Setup tab.
4. In the Components list box, if the Multimedia checkbox is checked, uncheck it and click OK to complete the removal.
5. Now re-install by double-clicking the Add/Remove Icon and selecting the Windows Setup tab again.
6. Check the Multimedia checkbox.
7. Click the Details button.
8. Make sure the Audio Compression, Video Compression, Volume Control, Sound Recorder, and Media Player checkboxes are checked. Check any others (like the Sound Schemes) if you'd like...your choice!
9. Click OK, then click OK again. Follow the on-screen directions. If the components cannot be found, you may have to look for them. Click the Browse button and select the ‘Win98’ directory (or the appropriate directory) on the CD.
10. Compressed sound and videos should now play.

OR

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Multimedia.
3. Click the Devices tab.
4. Click the plus in front of Audio Compression Codecs to show the list of installed codecs.

The following codecs need to be added if they are missing:
Microsoft PCM Converter
Microsoft ADPCM Audio CODEC
If one or both of these codecs are missing, then use the Add button to install the missing codec(s).

5. Follow the on-screen directions.
6. Compressed sound should now play.

Free updates are no longer available for any version other than version 7.

Please visit Thayer Birding Software to order version 7.

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Properties ID: 000118   Views: 904   Updated: 2 years ago